Last updated: June 22, 2026
This policy covers merch and other physical goods ordered through our online shop. Appointment deposits, cancellations and rescheduling are covered by our Terms of Service instead.
The short version
If we got your order wrong, or it arrived damaged, defective or misprinted, we'll replace it or refund it in full. Because most of our merch is printed for you after you order, we can't accept returns or exchanges for change of mind or for ordering the wrong size.
What we replace or refund
Contact us within 30 days of delivery if your item is:
- Defective or damaged when it arrives
- Misprinted, or noticeably different from what was shown on the product page
- The wrong item, size or colour compared to what you ordered
- Missing from an order marked delivered
We'll ask for your order number and a photo of the item and packaging. Once we've confirmed it, you choose a free replacement or a full refund, including the shipping you paid. You won't be asked to ship a defective item back at your own expense.
Orders that never arrive
If tracking shows your package as lost or it hasn't arrived well past the delivery estimate, email us within 30 days of the ship date and we'll file a claim with the carrier and send a replacement or refund.
What we can't take back
- Made-to-order items returned for change of mind, or because the size didn't fit. Nothing is sitting on a shelf to restock — it was printed for your order. Please check the size details on the product page before ordering.
- Gift cards, which are non-refundable.
- Items damaged by normal wear, washing contrary to the care instructions, or alteration after delivery.
Cancelling or changing an order
Email us as soon as possible. We can cancel or amend an order at no cost any time before it enters production or ships — often within a few hours of ordering. After that we can't stop it, but the rules above still apply if something's wrong with what turns up.
How to start a return or refund
Email info@cherrybomb.studio with your order number and, if the item is damaged or wrong, a photo. We reply within 2 business days.
How refunds are issued
Approved refunds go back to the original payment method. Expect the credit to appear within 5–10 business days of approval, depending on your bank or card issuer. We'll email you when it's sent.
Contact
Cherry Bomb Studio
231 Eldridge Street
New York, NY 10002
Email: info@cherrybomb.studio
Phone: 929-434-8004
See also: Privacy Policy · Terms of Service · Shipping Policy.